This Privacy Policy describes how wen7 collects, processes, stores, and protects the personal information of Members and visitors to the wen7 platform. By using wen7, you acknowledge that you have read and understood this policy. Your privacy is treated as a structural obligation, not an afterthought.
These commitments summarise wen7's approach to your personal data. They are not a substitute for reading the full policy below, but they reflect the principles that shape every data decision we make.
All data transmitted between your device and the wen7 platform is protected by 256-bit SSL/TLS encryption. Stored personal data — including account credentials, financial records, and identity documents — is held in encrypted form in access-controlled environments. Plain-text passwords are never stored on wen7 systems.
wen7 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. The personal data you provide to wen7 during registration, verification, and platform use is used solely for the purposes described in this Privacy Policy.
Members have the right to access the personal data wen7 holds about them, request corrections to inaccurate data, request deletion where legally permissible, object to certain types of processing, and request data portability. These rights can be exercised by contacting wen7 support at [email protected].
wen7 collects only the personal data it actually needs for the purposes described in this policy. Data collected for account registration is not repurposed for unrelated commercial activities. Where data is used for a new purpose not covered by this policy, we will notify affected Members and obtain consent where required.
wen7 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our international gaming license obligations, financial record-keeping laws, and anti-money laundering regulations. Once the retention period has passed, data is securely deleted or anonymised.
Where wen7 shares data with third parties — such as payment processors or fraud prevention services — it does so under formal data processing agreements that require those parties to handle your data with the same level of care as wen7 itself. Third parties may not use shared data for their own independent purposes.
1.1 This Privacy Policy ("Policy") is published by wen7 ("wen7," "we," "us," "our") and governs the collection, use, storage, and disclosure of personal data in connection with the wen7 website, platform services, games, betting markets, and all related services (collectively, the "Platform").
1.2 This Policy applies to all individuals who:
1.3 wen7 is committed to processing personal data in accordance with the obligations imposed by its international gaming license and applicable data protection principles, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
1.4 This Policy should be read together with the wen7 Terms & Conditions, which are incorporated by reference. Capitalised terms not defined in this Policy carry the meanings given to them in the wen7 Terms & Conditions.
This Policy is written in plain English to be as clear and accessible as possible to wen7's Pakistani Members. If you have any questions about how your data is handled, please contact [email protected] or use live chat support available 24/7 on the platform.
2.1 wen7 collects the following categories of personal data in connection with the provision of its services:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC/passport number, photograph | Registration; KYC verification |
| Contact Data | Mobile number, email address, city of residence | Registration; support interactions |
| Financial Data | JazzCash/EasyPaisa account numbers, bank account details, transaction history | Deposit and withdrawal processing |
| Activity Data | Games played, bets placed, sessions, login history, deposit/withdrawal records | Ongoing platform use |
| Technical Data | IP address, device type, browser, operating system, connection type | Every platform visit |
| Communication Data | Live chat transcripts, email content, support ticket records | Support interactions |
2.2 wen7 does not collect or process special categories of sensitive personal data (such as health data, religious beliefs, or biometric data) except where specifically required by applicable anti-money laundering regulations or gaming licensing obligations, in which case appropriate safeguards will be applied.
3.1 wen7 collects personal data through the following means:
4.1 wen7 processes personal data on the following legal bases:
5.1 wen7 uses the personal data we collect for the following purposes:
5.2 wen7 does not use automated decision-making processes that produce solely automated decisions with significant legal or similarly significant effects on Members, without human oversight — except where such processing is required by law or is necessary for fraud prevention, in which case you have the right to request human review of any automated decision affecting your account.
6.1 wen7 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. wen7 shares personal data only in the following circumstances:
6.2 All third parties with whom wen7 shares personal data are required to maintain appropriate technical and organisational security measures and may only use shared data for the specific purposes authorised by wen7. wen7 is not responsible for the privacy practices of third-party payment processors operating their own independent platforms.
7.1 wen7 uses cookies and similar tracking technologies on the Platform for the following purposes:
7.2 wen7 does not use third-party advertising or retargeting cookies that share your browsing behaviour with external advertising networks. Your activity on wen7 is not shared with advertising platforms for the purpose of targeting you with advertisements on external websites.
7.3 You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from accessing certain platform features, including your wen7 account login. Disabling analytics or functional cookies will not affect your core access to the platform.
8.1 wen7 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements imposed by our gaming license and applicable law:
8.2 Once the applicable retention period has expired and no other legal basis for retention exists, personal data will be securely deleted from wen7 systems or anonymised so that it can no longer be associated with any individual.
9.1 wen7 implements the following technical and organisational security measures to protect your personal data:
9.2 While wen7 takes all reasonable and proportionate technical measures to secure your personal data, no online platform can guarantee absolute security. Members are advised to use strong, unique passwords for their wen7 accounts and to report any suspected unauthorised account access to [email protected] immediately.
9.3 In the event of a personal data breach that poses a risk to the rights and freedoms of affected Members, wen7 will notify affected Members and relevant regulatory authorities within the timeframes required by applicable law and our gaming license obligations.
10.1 Subject to applicable law and the limitations imposed by our gaming license and legal obligations, Members have the following rights with respect to personal data held by wen7:
10.2 To exercise any of these rights, please contact wen7 via email at [email protected] or via live chat on the platform. wen7 will respond to rights requests within thirty (30) days of receipt. Where a request is complex or involves multiple rights, this period may be extended by a further sixty (60) days, and you will be notified of the extension and the reason for it.
10.3 Please note that certain rights — particularly the right to erasure — may be limited where wen7 is required by its gaming license or applicable law to retain your data for a specified minimum period.
11.1 wen7 is strictly a 21+ platform. wen7 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If wen7 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed.
11.2 If you believe that a person under the age of 21 has registered a wen7 account, please contact wen7 support at [email protected] immediately. wen7 takes all reports of underage account registration extremely seriously and will investigate and act on all credible reports promptly.
wen7 employs automated age-verification checks at the point of registration. Identity documentation including CNIC or passport may be requested to confirm age at any time. Underage gambling is illegal and harmful. 21+ only — no exceptions.
12.1 wen7 reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to Members via a notice on the wen7 platform and, where practicable, via the contact details registered on the Member's account.
12.2 The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. Continued use of the wen7 platform after the effective date of any amendment constitutes acceptance of the revised Policy.
12.3 wen7 will maintain a record of previous versions of this Policy, which is available on request from wen7 support at [email protected] with the subject line "Privacy Policy Version History".
12.4 Any questions or concerns about this Privacy Policy or about how wen7 handles your personal data should be directed to [email protected]. wen7 will acknowledge receipt of all privacy-related enquiries within two business days and will provide a substantive response within the thirty-day period described in Section 10.2.
Our support team is available 24/7 in both Urdu and English. If you want to access, correct, or delete your personal data — or if you have any concern about how wen7 handles your information — reach out via live chat or explore our FAQ for quick answers. 21+ only. Please play responsibly.